0
+
Who am i?
About Me
Welcome to the world of TerraVirtu, where passion meets precision, and organization is key to unlocking your potential. I am Dragana Kalac, your dedicated virtual assistantand productivity partner.
Hailing from the beautiful landscapes of Croatia, my journey in the world of tourism and entrepreneurship has spanned over 20 years, where I’ve honed my skills in tourism, organization, management, and financing. With a deep understanding of the challenges faced by small to medium-sized businesses, I’ve made it my mission to help entrepreneurs like you thrive in every situation.
At TerraVirtu, I believe in the power of focus and a positive attitude to drive success. My expertise lies in guiding you to prioritize what truly matters, balancing your busy schedule, and transforming your working hours into valuable free time. Whether in German, English, or Croatian,
I am here to help you minimize your to-do lists and maximize your productivity.
Together, we can create solutions that elevate your business to new heights. Let’s embark on this journey of success and make every moment count.
0
+
Satisfied Customers
0
+
Languages
My Resume
Administration
Expert in managing administrative tasks efficiently, ensuring smooth operations and effective resource management. Highly organized with a strong attention to detail.
Communication
Proficient in verbal and written communication, able to convey ideas clearly and effectively. Skilled in fostering collaboration and understanding in team environments.
Finance & Basic Accounting
Knowledgeable in financial management and basic accounting principles, adept at managing budgets, tracking expenses, and ensuring financial accuracy.
E-Mail Management
Skilled in handling email correspondence with professionalism, ensuring timely responses, and maintaining and organized inbox. Expert in using email tools to enhance productivity.
Finance & Basic Accounting
Adaptable to changing work environments and requirements, able to pivot quickly to meet new challenges. Open to learning and taking on new tasks.
Travel & Tourism & Languages
Experienced in the travel and tourism industry with a strong command of multiple languages. Helping travel & tourism business to maintain their B2B or B2C backoffie. Weather you need help with channel managers or with booking engines, I am here to help you out.
03/2006– 07/2008
Department for renting villas and private apartments for the German market
Department responsible for managing the rental of villas and private apartments specifically for the German market. Tasks include property selection, marketing, client relations, and ensuring top-tier customer service to meet the needs of German-speaking clientele
07/2008– 06/2011
Manager of the operation department & supervisor
Overseeing daily operations, ensuring the smooth management of villa and private apartment rentals. Key responsibilities include supervising staff, coordinating logistics, optimizing processes, and maintaining high standards of customer service.
06/2011 – 08/2013
Sales Manager & Support B2B
Driving sales growth and providing exceptional support to business clients. Key duties include developing and maintaining relationships with B2B partners, creating sales strategies, negotiating contracts, and ensuring client satisfaction through continuous support and service.
08/2013 – 01/2022
Key account manager B2B international & B2C villas customer.
Managing and nurturing key business accounts on an international scale, while also overseeing relationships with individual villa clients. Key duties include strategic account management, expanding B2B partnerships, ensuring customer satisfaction, and driving revenue growth across both business and consumer segments.
01/2022 – 08/2024
Sales and distribution manager for villas and apartments
Leading sales efforts and managing the distribution channels for luxury properties. Key responsibilities include developing sales strategies, managing relationships with partners and clients, optimizing distribution networks, and driving revenue growth across various markets. Management of reservations, management of guest-partner-distribution information, management of complaints, sales management, creation of price lists.
09/1998 – 06/2002
High School
Language Gymnasium, Poreč
09/2002 – 08/2006
University Education
Faculty of Economics and Business, University of Zagreb.
mag.oec Master of Economics
02/2024 – 05/2024
Virtual Assistant Course
Alpha & Omega Education
Download certificate
06/2024 – 09/2024
Virtual Assistant Course
Go Thrive by Katarina Zubatović
Download certificate
My Resume
Administration
Expert in managing administrative tasks efficiently, ensuring smooth operations and effective resource management. Highly organized with a strong attention to detail.
Communication
Proficient in verbal and written communication, able to convey ideas clearly and effectively. Skilled in fostering collaboration and understanding in team environments.
Finance & Basic Accounting
Knowledgeable in financial management and basic accounting principles, adept at managing budgets, tracking expenses, and ensuring financial accuracy.
E-Mail Management
Skilled in handling email correspondence with professionalism, ensuring timely responses, and maintaining and organized inbox. Expert in using email tools to enhance productivity.
Finance & Basic Accounting
Adaptable to changing work environments and requirements, able to pivot quickly to meet new challenges. Open to learning and taking on new tasks.
Travel & Tourism & Languages
Experienced in the travel and tourism industry with a strong command of multiple languages. Helping travel & tourism business to maintain their B2B or B2C backoffie. Weather you need help with channel managers or with booking engines, I am here to help you out.
03/2006– 07/2008
Department for renting villas and private apartments for the German market
Department responsible for managing the rental of villas and private apartments specifically for the German market. Tasks include property selection, marketing, client relations, and ensuring top-tier customer service to meet the needs of German-speaking clientele
07/2008– 06/2011
Manager of the operation department & supervisor
Overseeing daily operations, ensuring the smooth management of villa and private apartment rentals. Key responsibilities include supervising staff, coordinating logistics, optimizing processes, and maintaining high standards of customer service.
06/2011 – 08/2013
Sales Manager & Support B2B
Driving sales growth and providing exceptional support to business clients. Key duties include developing and maintaining relationships with B2B partners, creating sales strategies, negotiating contracts, and ensuring client satisfaction through continuous support and service.
08/2013 – 01/2022
Key account manager B2B international & B2C villas customer.
Managing and nurturing key business accounts on an international scale, while also overseeing relationships with individual villa clients. Key duties include strategic account management, expanding B2B partnerships, ensuring customer satisfaction, and driving revenue growth across both business and consumer segments.
01/2022 – 08/2024
Sales and distribution manager for villas and apartments
Leading sales efforts and managing the distribution channels for luxury properties. Key responsibilities include developing sales strategies, managing relationships with partners and clients, optimizing distribution networks, and driving revenue growth across various markets. Management of reservations, management of guest-partner-distribution information, management of complaints, sales management, creation of price lists.
09/1998 – 06/2002
High School
Language Gymnasium, Poreč
09/2002 – 08/2006
University Education
Faculty of Economics and Business, University of Zagreb.
mag.oec Master of Economics
02/2024 – 05/2024
Virtual Assistant Course
Alpha & Omega Education
Download certificate
06/2024 – 09/2024
Virtual Assistant Course
Go Thrive by Katarina Zubatović
Download certificate
FAQ
Your Virtual Assistant FAQ Center
Explore answers to all your virtual assistant questions. Quick, clear, and at your fingertips.